4–12 yrsBengaluruOn-siteDirect career pageEst. 8–15 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and analyze customer interactions across the lifecycle to improve relationships and drive retention and sales growth in real estate post-sales stages.
- Oversee customer data and documentation management including ERP/SAP updates, sales documentation, collections, and coordination with internal teams and external agencies.
- Lead initiatives for customer experience enhancement, address escalated queries, manage customer visits and enquiries, and monitor sales collections and MIS reporting.
Minimum Requirements
- 4 to 12 years experience in real estate Sales/CRM, specifically post-sales and customer lifecycle management.
- Graduate/Post Graduate/MBA qualification, preferably with a background in real estate or customer management.
- Experience with ERP/SAP sales module and CRM data management.
- Work Experience Required: 4 - 12 years in real estate sales or CRM.
Ideal Candidate Profile
- Experienced in managing post-sales customer lifecycle, collections, and documentation in a real estate environment.
- Skilled in cross-functional coordination with engineering, legal, sales, finance, and external stakeholders like banks and housing finance institutions.
- Strong communicator with a track record of improving customer retention and driving operational processes related to customer delight and documentation management.