Senior Manager - Risk Management (Merchant Operations)
American Express (company site, opens in a new tab)GurugramHybridDirect career pageEst. 22–35 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead transformation and process improvement of Merchant Hierarchy reviews by developing and executing a roadmap targeting simplification, automation, and standardization.
- Drive adoption of AI, automation, analytics, and workflow solutions to improve operational efficiency, data quality, and controls across merchant operations.
- Lead and govern complex remediation and strategic cross-functional programs to enhance operational risk management and achieve measurable business outcomes.
Minimum Requirements
- Experience leading complex, cross-functional programs in a global or highly matrixed organization.
- Demonstrated ability to deliver process improvements using AI, automation, analytics, and operational efficiencies.
- Proven people-leadership skills with experience in setting direction, coaching, and building team capabilities.
- Bachelor's degree or equivalent professional experience.
Ideal Candidate Profile
- Experienced in operational risk, controls, remediation, servicing, or transformation roles with a focus on program governance and cross-functional collaboration.
- Strong analytical fluency capable of translating complex challenges into structured plans and actionable recommendations.
- Skilled in stakeholder management and influencing senior leaders without direct authority in matrixed or global environments.