CRM Junior Engineer with Devops
Bosch (Robert Bosch LLC) (company site, opens in a new tab)1–2 yrsTelangana, Uttar PradeshOn-siteDirect career pageEst. 6–12 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Implement and configure Dynamics 365 Customer Service Workspace (Contact Center) including features such as Knowledge Management, SLA Management, and Unified Routing.
- Develop and deploy plugins, workflows, and web resources using C#, JavaScript, TypeScript, and React along with integrating external systems via Azure services and REST APIs.
- Manage marketing solutions using Dynamics 365 Customer Insights – Journeys including real-time marketing, event-driven triggers, customer segmentation, and compliance settings.
Minimum Requirements
- Bachelor's degree in Engineering (B.E/B.Tech) mandatory.
- 1-2 years of relevant work experience in CRM and DevOps technologies.
- Proficiency with Dynamics 365 Customer Service configuration, plugin development, and Azure DevOps tools.
- Experience implementing security models and developing unit tests for plugins using frameworks like FakeXrmEasy or MSTest.
Ideal Candidate Profile
- Hands-on experience in end-to-end Dynamics 365 CRM customizations with knowledge of contact center operations.
- Familiarity with DevOps practices including Git/Azure DevOps for source control and CI/CD pipelines.
- Ability to integrate Dynamics 365 with external systems and implement marketing automation leveraging customer insights and consent management.