Senior Software Engineering Manager
BT Group (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 40–65 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end engineering and platform ownership for ITSM, ITOM, Order Management, and Managed Services to improve operational effectiveness and customer experience.
- Drive service delivery excellence including incident management, service restoration, and customer/service migrations with minimal disruption.
- Implement SAFe agile practices and AI-led service transformation to simplify service landscape, enforce engineering standards, and deliver measurable business outcomes.
Minimum Requirements
- Work Experience Required: Track record of hands-on engineering credibility, product ownership, operational accountability using SAFe, AI-driven service improvement and strong service level maintenance.
- Technical expertise in ITSM, ITOM, Order Management, Managed Services platforms, cloud, APIs, DevSecOps, and platform reliability.
- Practical experience with SAFe and Agile delivery and managing complex cross-team dependencies.
- Location Requirement: Bangalore, India (IND-Bengaluru-RMZ Ecoworld).
Ideal Candidate Profile
- Strategic thinker with strong technical credibility able to challenge designs and guide engineering decisions with hands-on involvement.
- Experience leading cross-functional teams using SAFe Agile to deliver high-quality, reliable services with a data-driven approach to continuous improvement.
- Demonstrated ability to drive AI, automation, and simplification initiatives to modernize service landscapes and improve customer experience.