Support Engineer 1
Blue Yonder (company site, opens in a new tab)CoimbatoreOn-siteDirect career pageEst. 3.5–5.5 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- End-to-end ownership of customer support cases with moderate issue complexity, ensuring SLA/SLO adherence and customer satisfaction.
- Perform application health monitoring and troubleshooting using tools like AppDynamics and Splunk, and resolve internal alert cases.
- Develop and maintain knowledge articles, contribute to operational improvements, and provide 24x7 support including shift and out-of-hours coverage.
Minimum Requirements
- Basic technical expertise in DBMS (SQL, Oracle), code debugging, and platform support (API/Mulesoft) is required.
- Familiarity with SaaS toolsets (e.g., AppDynamics, Splunk) for application monitoring and issue analysis.
- Must be willing to work in shifts and provide out-of-hours support for 24x7 customer service.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Ability to work collaboratively across teams with strong communication and empathy across cultural differences.
- Demonstrates foundational knowledge of cloud (Azure), solution architecture, Identity and Access Management, and application performance engineering.
- Motivated to contribute to knowledge sharing (KCS) and continuous service and operational improvements.