Lead Analyst - Deposit & Payment Operations
First Citizens India (company site, opens in a new tab)8–9 yrsBengaluruOn-siteDirect career pageEst. 14–22 LPA
Posted 6h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end processing, verification, and monitoring of domestic and international wire transfers during assigned shifts ensuring accuracy and timeliness.
- Act as escalation point for complex, time-sensitive payment exceptions and drive resolution within service standards.
- Lead technology and process improvements by analyzing operational challenges to enhance accuracy, controls, automation, and overall wire operations resilience.
Minimum Requirements
- 8–9 years of banking operations experience with significant hands-on exposure to wire transfers or high-value payment operations.
- Bachelor’s degree in Finance, Accounting, Business Administration, Commerce, or related discipline.
- Strong working knowledge of Fedwire, SWIFT, ISO 20022, and associated payment messaging standards and systems.
- Willingness to work night shifts aligned with U.S. business hours due to cut-off and payment processing requirements.
Ideal Candidate Profile
- Experienced in independently managing complex wire operations shifts, including queue management, cut-offs, and escalations under minimal supervision.
- Demonstrated ability to translate operational and risk issues into actionable business requirements collaborating with technology and product teams.
- Comfortable working with global stakeholders, particularly within a global delivery model involving U.S.-based teams and regulatory environments.