Operations Team Member_SUPPORT SERVICES_0227_1288_1058592
Kotak Mahindra Bank (company site, opens in a new tab)4–8 yrsMumbaiOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
Reach people at Kotak Mahindra Bank
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Kotak Mahindra Bank you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end resolution of credit bureau disputes and customer complaints within prescribed timelines.
- Ensure compliance with RBI guidelines, CIC regulations, and internal policies while coordinating across multiple internal teams to update records and resolve discrepancies.
- Prepare and maintain MIS, dashboards, and audit-ready documentation to monitor dispute volumes, TAT adherence, and resolution performance.
Minimum Requirements
- Graduate degree in Finance, Commerce, Banking, Economics, or related discipline.
- 4-8 years of experience in Credit Bureau Operations, Customer Grievance Handling, Banking Operations, or Lending Operations.
- Knowledge of credit bureau processes, lending products, and dispute management workflows.
- Work Experience Required: 4-8 years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience working with Credit Information Companies (CIBIL, CRIF, Experian, Equifax) dispute resolution processes.
- Strong analytical skills to perform root cause analysis and recommend process improvements.
- Ability to manage stakeholder communication effectively across Business, Operations, Collections, Technology, Legal, and Customer Service teams.