Assistant Manager Operations
Principal Global Services (Principal Financial Group) (company site, opens in a new tab)PuneHybridDirect career pageEst. 7–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Implement organizational strategies to meet business and collaborator requirements.
- Conduct Training Needs Analysis (TNA) and manage training programs for the team.
- Ensure audit preparedness and promote customer service excellence through innovation and automation.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Ability to work closely with leaders to meet defined Service Level Agreements (SLAs).
- Strong understanding and implementation of PGS central initiatives and business objectives.
- Shift Timings: 1.30PM to 10.30PM.
Ideal Candidate Profile
- Experience in crafting and monitoring action plans to address under-performance.
- Proven ability to provide clear direction and support to teams, fostering an environment of trust and open communication.
- Capability to promote innovation, automation, and a culture of continuous improvement in customer service.