Sales Support Associate
Clarivate (company site, opens in a new tab)1+ yrsBengaluruHybridDirect career pageEst. 5–7 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide ongoing support for daily sales opportunity to order processes including renewals, change requests, and user inquiries.
- Identify and implement improvements to sales process efficiency in collaboration with BIS and other stakeholders.
- Manage quote accuracy and compliance using internal tools and maintain the Quote administrator runbook.
Minimum Requirements
- Minimum 1 year experience in Customer Service with CRM platforms or similar roles.
- Knowledge of Salesforce or similar CRM systems; supporting sales cycle processes is advantageous.
- Strong communication skills and problem-solving ability to handle client and internal queries.
- Work Experience Required: Minimum 1 year in relevant customer service or CRM environment.
Ideal Candidate Profile
- Experience working with sales operations or sales support functions, familiar with processes such as billing, incentives, and contract management.
- Comfortable collaborating across teams including sales managers, BIS, and partner groups to facilitate process improvements.
- Skilled in translating technical sales process enhancements into user-friendly adoption and training materials.