Operations Team Lead - Global Payment Operations APAC
Bank of America (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee and manage the Operations team to ensure deadlines are met and tasks are coordinated efficiently.
- Support continuous business improvements by reviewing and implementing operational procedure changes to ensure adherence and efficiency.
- Manage team workload, provide guidance to employees, and handle escalation of complex problems to senior management.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Must have foundational operations knowledge and familiarity with a specific product line within global payment operations.
- Experience managing team workload and providing oversight or leadership.
- Not explicitly mentioned: Mandatory degree, notice period, or strict location requirements.
Ideal Candidate Profile
- Operates effectively in a structured, risk-managed financial services environment with focus on compliance and operational controls.
- Experienced in process improvement, data-driven decision making, and managing team performance to deliver business outcomes.
- Skilled in coaching and developing team members, with ability to communicate clearly and foster an inclusive workplace.