Service Specialist , Delivery execution
Valmet (company site, opens in a new tab)4+ yrsPuneOn-siteDirect career pageEst. 10–16 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide customer support and troubleshoot Salesforce applications used by Valmet, ensuring smooth operation and issue resolution.
- Investigate and resolve complaints related to Salesforce systems, escalating complex issues to management when necessary.
- Coordinate with vendors and internal stakeholders to manage releases, UAT, and continuous improvement of Salesforce applications.
Minimum Requirements
- Minimum 4+ years of Salesforce Service specialist experience.
- Bachelor’s or higher degree in Computer Science, Engineering, or related field.
- Hands-on Salesforce experience including admin/configuration and customization (Apex, Flows, LWC, Triggers).
- Experience with IT service management processes and tools such as ServiceNow, Jira, or Flosum; experience working with external vendors.
Ideal Candidate Profile
- Experienced working with multi-vendor and complex IT environments, especially coordinating development and release activities.
- Strong ability to translate business requirements into technical tasks and manage multiple stakeholders.
- Familiarity with GDPR regulations and Western business practices, indicating experience in global or international contexts.