Senior Analyst - Claim Operations
Arthur J. Gallagher & Co. (company site, opens in a new tab)1+ yrsPuneOn-siteDirect career pageEst. 3.5–5.5 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Own delivery of high-quality claims reporting and customer service across multiple international markets (US, UK, New Zealand).
- Ensure compliance and accurate documentation while managing transition of shared services functions internally.
- Identify process gaps and drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Minimum Requirements
- Minimum 1 year experience in international voice customer service role.
- Graduate degree required; Any bachelor's degree preferred.
- Must have customer service certification; Insurance domain knowledge is a plus.
- Excellent communication skills across various formats (verbal, written, presentation).
Ideal Candidate Profile
- Experience working with global teams and managing client interactions in a dynamic, fast-paced environment.
- Demonstrates strong prioritization, problem-solving, and collaboration skills under pressure.
- Comfortable operating independently with initiative and accountability for continuous process improvements.