(IND) TEAM MANAGER, CONTACT CENTER
Walmart Inc. (company site, opens in a new tab)1+ yrsBengaluruOn-siteDirect career pageEst. 7–12 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own management and operational oversight of contact center activities including staffing, scheduling, performance tracking, and daily ticket resolution processes.
- Analyze service levels and key performance metrics to implement necessary adjustments ensuring customer service excellence.
- Lead team development via coaching, mentoring, providing feedback, and managing performance issues to meet service goals.
Minimum Requirements
- Minimum 1 year experience in retail, contact center operations, or a related area.
- Supervisory experience preferred but not mandatory.
- Work Experience Required: Minimum 1 year in relevant domain as mentioned above.
- Primary Location: India (no explicit onsite restrictions mentioned).
Ideal Candidate Profile
- Experience with operational management of contact center teams focusing on performance metrics and customer communication quality.
- Skilled in problem-solving methodologies, process improvement initiatives, and stakeholder collaboration within customer service functions.
- Comfortable managing multiple performance and behavioral issues, driving adherence to company policies and service standards.