MS Technical Specialist - Security
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–24 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure client infrastructures are securely configured, installed, tested, and operational, proactively managing technical incidents and monitoring.
- Handle high complexity tickets, perform root cause analysis for critical incidents, and implement solutions to maintain zero missed SLA conditions.
- Create knowledge articles, train junior team members, coach on advanced troubleshooting, and manage projects within the technology domain.
Minimum Requirements
- Proven experience handling complex security infrastructure in a managed services environment.
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
- Working knowledge of ITIL processes and ability to manage projects in advance.
- Workplace type: Hybrid working; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced IT engineering professional with background in medium to large ICT organizations focusing on security/infrastructure.
- Operates with a strong client-focused approach ensuring positive client experience and effective communication across cultures.
- Capable of mentoring junior staff and improving operational workflows including disaster recovery and automation initiatives.