Security Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
Reach people at NTT (NTT Group)
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NTT (NTT Group) you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Ensure continuous operation and security of clients' infrastructure by monitoring, investigating, and resolving technical incidents and problems within SLA.
- Manage ticket queues, perform operational tasks, execute approved changes responsibly, and support second-level incident resolution and triage.
- Collaborate with automation teams to optimize and automate processes, audit incident/request tickets for quality, and contribute to trend analysis for improvements.
Minimum Requirements
- Experience with managed security services and security infrastructure support.
- Working knowledge of ticketing tools, preferably ServiceNow.
- Bachelor's degree or equivalent in IT/Computing or relevant work experience.
- On-site work location required.
Ideal Candidate Profile
- Practitioner skilled in active listening and effective communication across cultures and teams, comfortable handling client escalations.
- Capable of detailed planning, adaptable to changing conditions, and able to work under pressure with willingness to extend hours if needed.
- Experienced in collaborative operational environments with a focus on service quality and process improvement.