Customer Success Manager - Growth
Easyship (company site, opens in a new tab)5+ yrsBengaluruRemoteDirect career pageEst. 12–22 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a portfolio of ~100 customers, owning onboarding, adoption, and success plans to drive retention and growth.
- Resolve complex technical issues including dashboard, APIs, webhooks; perform upsell and renewal negotiations to grow revenue.
- Develop AI-assisted workflows to automate repetitive tasks; conduct business reviews and create customer-facing educational content.
Minimum Requirements
- 3+ years in technical support or customer success and 5+ years in customer-facing roles with proven adoption, retention, and revenue growth track record.
- Hands-on experience with REST APIs, webhooks, and API authentication mechanisms (OAuth 2.0, API keys).
- Full-time onsite role in Bengaluru, working 5 days a week with flexible hours ~12:00 PM–9:00 PM IST.
- Fluency in written and verbal English, strong data storytelling skills.
Ideal Candidate Profile
- Experienced managing large customer portfolios and leading upsell and renewal conversations in a SaaS or technology environment.
- Technically proficient with APIs and AI tools, capable of building AI workflows and analyzing customer data.
- Comfortable working independently in a fast-paced, evolving role and able to clearly communicate complex technical concepts to diverse audiences.