Service Operations Manager
NTT Ltd. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage service delivery operations for client support services within a region or country to ensure achievement of organizational and team objectives.
- Oversee incident management, client communication, and service improvement initiatives to maintain high service levels and client satisfaction.
- Plan and allocate resources effectively to meet agreed service levels while running daily operations aligned with service management processes.
Minimum Requirements
- Bachelor's degree in IT, Business Administration, or related field with significant experience in Infrastructure Service Operations.
- Advanced experience in service delivery management within a large-scale technology services environment, including team leadership and service delivery model design and implementation.
- Strong expertise in service management service operations (SMSO); ITIL certification preferred.
- Work Experience Required: Advanced experience in service delivery and team management roles; exact years not explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing complex service delivery environments in multinational technology services settings with a focus on operational excellence.
- Capable of driving continuous service improvement and effective resource planning under pressure with client-centric and outcome-focused orientation.
- Skilled in cross-cultural collaboration and communication across internal and external stakeholders to sustain and improve service levels.