Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3–7 yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 10h ago
Reach people at A.P. Moller - Maersk
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at A.P. Moller - Maersk you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end supply chain operations including shipment tracking, milestone updates, reporting, and exception handling across 3PL, 4PL, and Destination Container Management processes.
- Ensure accuracy and timeliness of daily, weekly, and monthly operational deliverables such as PO trackers, KPI reports, and customer updates while maintaining high-quality customer and stakeholder communication.
- Support automation and AI initiatives by preparing inputs, validating outputs, testing automation results, and maintaining process documentation including SOPs and trackers.
Minimum Requirements
- Graduate with 3–7 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
- Working knowledge of 3PL / 4PL supply chain operations, shipment lifecycle, milestone tracking, and reporting is mandatory.
- Strong written communication skills for customer and stakeholder email handling.
- Good MS Excel skills required; exposure to Power BI, Power Automate, and AI tools preferred.
Ideal Candidate Profile
- Experienced in managing high-volume, deadline-driven SCM operations with strong attention to detail and ownership mindset.
- Comfortable supporting technology-driven process improvements including automation and AI-based testing and validation.
- Skilled in maintaining process compliance through SOPs and documentation, and in professional communication with internal and external stakeholders.