Marketplace Support & Capability Development Specialist
Target Corporation (company site, opens in a new tab)2–3 yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve return dispute cases efficiently, ensuring accurate payouts based on predefined guidelines to meet SLA targets.
- Analyze and track return dispute trends and case inflow to recommend and implement process, policy, and product improvements.
- Onboard and train new team members on end-to-end dispute resolution and provide regular operational updates to stakeholders.
Minimum Requirements
- Graduate or Postgraduate degree in International Business, Commerce, Supply Chain, Operations Management, or related field.
- 2–3 years experience in operations, customer/partner support, case management, or dispute resolution, preferably in retail, e-commerce, or B2B.
- Proficiency in MS Excel and MS Office for maintaining reports, analyzing trends, and tracking metrics.
- Strong analytical, communication, and organizational skills with the ability to manage high-volume workloads accurately.
Ideal Candidate Profile
- Experience working within a retail or e-commerce marketplace environment with operational focus on dispute resolution and partner support.
- Analytical problem-solver familiar with identifying fraud patterns and collaborating across teams to address operational abuse.
- Ability to work in dynamic, agile settings with emphasis on process improvement, knowledge documentation, and cross-team collaboration.