Product Support Engineer III - ZIA/ZPA
Zscaler, Inc. (company site, opens in a new tab)6+ yrsBengaluru, ChandigarhOn-siteDirect career pageEst. 18–28 LPA
Posted 4h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced technical support to resolve complex network and security issues escalated from Level I and II support.
- Collaborate with Engineering teams to reproduce and troubleshoot customer problems and contribute feedback on product and code changes.
- Document incident resolutions in the technical support database and provide second-line consultation via phone and email.
Minimum Requirements
- Minimum 6 years experience supporting networking or web security products as a Support Engineer or Senior Support Engineer.
- Strong knowledge of network protocols (HTTP, SMTP, FTP, DNS) and experience with Linux, Unix, Free BSD operating systems.
- Experience troubleshooting network issues using tools like Ping, Traceroute, MTR and familiarity with network security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS, LDAP, MS AD).
- Work Experience Required: Minimum 6 years in relevant support engineering roles.
Ideal Candidate Profile
- Experienced in handling complex technical escalations in networking or web security within a technical support environment at a senior level.
- Proficient in integrating and leveraging AI tools to enhance operational efficiency and problem-solving workflows.
- Capable of working closely with engineering and operations teams to influence product direction based on customer use cases and technical feedback.