Service Operations Manager
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the delivery of client support services within a region/country or services division ensuring achievement of organizational and team objectives.
- Manage client incidents and service delivery operations aligned with service management service operations (SMSO) process, ensuring proactive incident management, tracking, and resolution.
- Oversee resource planning, work allocation, continuous service improvement, client engagement for technical operations, and performance monitoring to meet agreed service levels and maximize uptime.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Business Administration, or related field with significant experience in Infrastructure Service Operations.
- Advanced experience in service delivery management within a large-scale, preferably multinational, technology services environment.
- Advanced experience in service delivery including technical and service management exposure, team leadership, and designing and running service delivery models.
- ITIL certification preferred; Workplace: Hybrid working.
Ideal Candidate Profile
- Proven capability in managing and improving complex service delivery operations in multinational technology service environments.
- Experienced in leading teams and collaborating with clients and internal stakeholders to drive business outcomes and client-centric solutions.
- Skilled in applying service management service operations (SMSO) expertise and continuous service improvement methodologies under pressure in diverse cultural settings.