MGF Lowe’s Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2+ yrsChennaiOn-siteDirect career pageEst. 4–7 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage customer communications and real-time dispatch for Lowe's Last Mile Heavy & Bulky Delivery Service via calls, emails, and SMS.
- Resolve routine last-mile delivery issues within guidelines, coordinating with customers, field operations, and carrier teams to ensure timely and successful deliveries.
- Monitor delivery routes in real time, provide status updates, escalate issues, and drive adherence to customer service and operational KPIs.
Minimum Requirements
- Bachelor's degree or equivalent qualification required.
- Minimum 2 years customer service experience in a BPO environment with direct call handling mandatory.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Flexibility to work rotational shifts including nights and weekends as per business requirements.
Ideal Candidate Profile
- Experienced in customer service roles focused on real-time issue resolution and routing coordination within logistics or last-mile delivery.
- Demonstrates strong verbal and written communication skills with ability to provide precise, actionable information.
- Capable of working independently within established guidelines and handling multitasking, time management, and prioritization in a dynamic environment.