Fraud Operations Analyst
Citi (company site, opens in a new tab)3–6 yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide operations support including record maintenance, account opening, and coordination with Core Operations Team.
- Resolve customer inquiries and escalated issues with focus on Fraud Operations and Dispute processes.
- Support process improvements and testing releases, including Lean initiatives and Pega/CoB testing.
Minimum Requirements
- 3-6 years of relevant experience in US Retail Banking focusing on Fraud Operations and Credit Card domain.
- Bachelor's Degree required.
- Advanced Excel, Power BI, Lean Certification, and proficiency in Microsoft Office mandatory.
- Ability to work occasional weekends for Pega releases and COB testing.
Ideal Candidate Profile
- Experienced in Card Process Fraud Operations with strong analytical skills.
- Skilled in dispute process management and problem resolution under minimal supervision.
- Familiar with Pega and G36 functionality, Lean methodologies, and testing business continuity processes.