Senior Principal Engineer - IT Support
Marsh (company site, opens in a new tab)6–7 yrsMumbaiHybridDirect career pageEst. 12–25 LPA
Posted 22h ago
Reach people at Marsh
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Marsh you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide comprehensive technical support (hardware/software/mobility) to multiple business lines, both proactively and reactively, ensuring resolution and adherence to KPIs/SLAs.
- Own escalation and incident management, including critical incident escalation, VIP support, and crisis/emergency responses, coordinating executive-ready communications where needed.
- Assist with technology infrastructure troubleshooting, change management, training, and projects while maintaining accurate support documentation and time tracking.
Minimum Requirements
- Bachelor's degree in technology-related discipline or equivalent combination of education/experience.
- 6-7 years of relevant IT support experience with technical troubleshooting expertise.
- Mandatory ITIL certification required, ITIL 4 Foundation preferred; relevant technical certifications (cloud, endpoint management, networking, systems administration, cybersecurity) desirable.
- Fluent English communication skills, ability to work onsite in Mumbai 5 days/week, occasional weekend/evening support required.
Ideal Candidate Profile
- Experienced technical troubleshooter comfortable supporting enterprise environments and leveraging ITSM data for service improvement.
- Capable of working independently with minimal supervision under pressure and across multiple time zones with remote teams.
- Familiarity with modern endpoint management tools (Microsoft 365, Active Directory, Intune, Autopilot), cloud services, identity and access controls, and basic network/security troubleshooting.