TAC Engineer - Aruba Clearpass
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)2+ yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 0m ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support and troubleshooting for enterprise networking and ClearPass Network Access Control (NAC) issues globally via phone, email, and chat.
- Analyze network connectivity, authentication, and access control problems including wired/wireless networks, 802.1X, RADIUS, and guest authentication.
- Document troubleshooting steps and resolutions while collaborating with senior engineers for escalations in a 24x7 rotational shift support environment.
Minimum Requirements
- Minimum 2+ years of relevant experience in networking support or technical support roles.
- Bachelor's degree in any discipline (e.g., B.E./B.Tech, B.Sc, BCA, B.Com, BBA, BA).
- Strong understanding of networking fundamentals including OSI model, TCP/IP, VLANs, routing basics, and network security concepts such as AAA, 802.1X, and RADIUS.
- Willingness and ability to work rotational shifts covering US/EMEA/APAC time zones in a 24x7 global support environment; Hybrid work setup requiring 2 days per week onsite in Bangalore/Chennai.
Ideal Candidate Profile
- Has hands-on technical skills in network troubleshooting with knowledge of ClearPass NAC technologies and basic Linux command line usage.
- Experienced working in structured, process-driven 24x7 global support environments dealing with escalations and complex technical issues.
- Comfortable working flexible shifts across multiple time zones and collaborating with international teams and senior technical experts.