Program Ops Manager, EU FBA
Amazon Web Services (AWS) (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead strategic projects to improve Seller Experience, productivity, and reduce cost-to-serve for selling partners.
- Develop and manage data-driven analysis, goals, and KPIs; deliver weekly to quarterly business reviews.
- Oversee operational escalations, root cause analysis, resolution plans, and integration of AI/automation solutions for process improvements.
Minimum Requirements
- Bachelor's degree or equivalent in Math, Engineering, Science, or Business.
- Experience owning end-to-end programs and driving results in complex, cross-functional environments.
- Demonstrated experience in stakeholder management, communication, escalation handling, and problem diagnosis using diverse data sources.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing large, cross-functional strategic initiatives with measurable impact on customer experience and operational efficiency.
- Proficient in data analysis and process improvement methodologies such as Lean or Six Sigma, with knowledge of data tools like Python, SQL, or Alteryx.
- Strong ability to influence senior stakeholders and coordinate global teams to implement scalable process and automation solutions.