MIM, Problem, Change Management Advisor - Associate Principal Service Management
Unisys (company site, opens in a new tab)6–8 yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead major incident management including command-and-control leadership, coordination of cross-functional teams, and ensuring timely resolution with minimal business impact.
- Manage end-to-end service management processes including incident, problem, change, and request management to improve overall service quality and compliance with SLAs.
- Oversee Service Integration and Management (SIAM) processes, vendor performance monitoring, escalation, and coordinate between internal support teams and strategic partners.
Minimum Requirements
- Any degree qualification.
- 6-8 years relevant experience or equivalent combination of education and experience.
- Experience with ITIL-based service management, including major incident, problem, and change management processes.
- Location requirement: Bangalore, India.
Ideal Candidate Profile
- Experienced in leading service management and incident resolution teams in a multi-vendor environment with SIAM processes.
- Skilled at coordinating technical and client-facing teams to deliver service quality and continuous improvement.
- Capable of managing and reporting service level compliance and operational effectiveness across internal and strategic partner teams.