MIM, Problem, Change Management Advisor - Associate Principal Service Management
Unisys (company site, opens in a new tab)6–8 yrsBengaluruOn-siteDirect career pageEst. 14–22 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead major incident management with command-and-control responsibility to ensure rapid service restoration and minimal business impact.
- Manage and oversee ITIL-based service delivery processes including incident, problem, request, and change management focused on service quality improvement.
- Coordinate service integration and vendor performance through SIAM processes, maintaining compliance with SLAs and driving continuous service improvements.
Minimum Requirements
- 6-8 years of relevant experience or equivalent combination of education and experience.
- Any degree.
- Mandatory experience with ITIL-based service support and service management processes.
- Location: Bangalore.
Ideal Candidate Profile
- Experienced in leading cross-functional teams in IT service management with a focus on Major Incident Management and Continuous Service Improvement.
- Proficient in coordinating multiple vendors and internal teams under SIAM practice, ensuring SLAs and process compliance.
- Skilled in operational leadership roles that require incident governance, escalation management, and stakeholder communication including executive updates.