Team Lead – HR Shared Services
METRO Global Solution Center India (company site, opens in a new tab)8–10 yrsPuneOn-siteDirect career pageEst. 9–16 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a regional HR Shared Services team of 10+ members, ensuring high-quality, consistent HR service delivery aligned with SLAs.
- Oversee resolution of complex employee inquiries across multiple channels, and maintain SOPs while monitoring team workload and transaction volumes.
- Develop and track KPIs and SLAs, prepare performance reports for HR leadership, conduct quality audits, and act as primary contact for HR stakeholders to resolve escalations and support cross-functional coordination.
Minimum Requirements
- Minimum 8-10 years experience in HR transactional and operational services, preferably in HR Shared Services or HR Operations.
- At least 4 years of experience managing a team of 7-10+ members in HR Shared Services.
- Experience supporting European Union HR Shared Services functions preferred.
- Proficiency in HR systems like Oracle and SAP, and strong skills in Microsoft tools and data analysis.
Ideal Candidate Profile
- Experienced in leading teams within HR Shared Services environments involving transactional and operational HR workflows.
- Skilled in managing performance metrics and escalation resolution while maintaining compliance and process standardization.
- Able to collaborate effectively with HR and cross-functional stakeholders at multiple levels, with strong communication and customer service focus.