Sr Service Manager
Target Corporation (company site, opens in a new tab)7–12 yrsBengaluruOn-siteDirect career pageEst. 24–40 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end response and coordination during high-impact technology incidents affecting Target’s business and operations.
- Assess incident impact, prioritize actions, drive decision-making, and restore services rapidly across cross-functional teams.
- Identify incident trends and drive continuous improvement in incident management processes and operational readiness.
Minimum Requirements
- 7–12 years of experience in Major Incident Management, technology operations, or related technical disciplines in complex enterprise settings.
- Demonstrated experience leading or coordinating major technology incident responses.
- Broad understanding of applications, infrastructure, networks, cloud platforms, and distributed systems.
- Work Experience Required: 7–12 years in technology operations/incident management. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing incident responses in large-scale, complex, and fast-paced enterprise technology environments.
- Skilled at facilitating clear communication and stakeholder management during high-pressure incidents.
- Strong analytical mindset with experience in continuous improvement practices such as post-incident reviews and ITIL frameworks.