Customer Service Officer_O_WBG OPERATIONS (OPS)_0469_0841_1057206
Kotak Mahindra Bank (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Coordinate and process invoices ensuring accuracy and timely payment within agreed TAT.
- Maintain and publish MIS, track invoices from receipt to payment release, and perform self-audit of payments per audit controls.
- Supervise junior staff, handle document verification, reconciliation, audit, and provide proactive support to internal and external units.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD.
- Knowledge of Branch Banking Process, RBI KYC guidelines, Finacle, BCIF, and Kraman operations mandatory.
- Proficiency in invoice processing, GST tax structure understanding, data reconciliation, and Excel skills.
- Location: Kotak Bank-GHS, Bommanahalli (Bangalore). Willingness to work late or in staggered shifts if required.
Ideal Candidate Profile
- Operational experience in banking invoice/payment processing with strong attention to detail and audit control adherence.
- Demonstrated capability in supervising and training junior members, improving processes and error reduction.
- Familiar with document and data verification in a banking environment with effective communication skills to coordinate with multiple units.