Mgr Svc Mgmt
Unisys (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and oversee the Service Management team responsible for ITIL-based service support processes.
- Ensure compliance and delivery of service quality commitments across incident, major incident, problem, request, and change management.
- Engage with clients and internal stakeholders to gather requirements, facilitate communication, and monitor team performance outcomes.
Minimum Requirements
- Bachelor's degree or equivalent education and experience.
- 8 years of relevant experience in service management or related ITIL processes.
- 0-2 years of leadership experience overseeing a professional team.
- Location: Bangalore, India.
Ideal Candidate Profile
- Experienced in managing ITIL service management processes including incident, major incident, change, and problem management.
- Capable of coordinating across multiple stakeholders such as Change Advisory Boards and Problem Review Boards.
- Proven ability to manage team performance and resolve competency-related issues while maintaining high client satisfaction.