KYC Operations Team Lead - Consumer
Wise (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 12–22 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of KYC Analysts responsible for conducting customer due diligence and maintaining KYC records according to internal policies.
- Own operational management including process improvements, handling complex high-risk cases and escalations, and ensuring team performance targets and quality standards are met.
- Implement quality assurance framework, analyze metrics for continuous improvement, and collaborate with stakeholders to deliver team and individual initiatives effectively.
Minimum Requirements
- Minimum 5+ years of experience in Operations, preferably in CDD/EDD/AML or Risk Assessment domain.
- Good understanding of regulatory framework surrounding KYC/AML.
- Excellent verbal and written English communication skills.
- Education, certifications, and notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader with capability to coach and develop a high-performing operational team in KYC/AML environment.
- Strong expertise in regulatory compliance, risk-based approaches, and ability to handle escalations including direct customer interactions during sensitive inquiries.
- Analytical mindset with ownership attitude towards metrics, process improvements, and stakeholder communication.