Deputy Manager-Strategy, Organisation & Transformation
Ayvens (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 13h ago
Reach people at Ayvens
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Ayvens you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage voice of the customer programs including surveys, insights development, and resolution of escalated customer complaints to improve customer experience.
- Conduct market research to provide insights for strategic initiatives and manage day-to-day liaison with strategic partners.
- Support ESG strategy execution, coordinate management system certifications (ISO 9001, 27001, 14001), and drive continuous improvement and performance monitoring through business excellence frameworks.
Minimum Requirements
- Bachelor’s degree in Business, Engineering, Operations, Finance, or related field.
- Proficient in MS Excel, PowerPoint, Power BI or similar tools.
- Experience with ESG reporting and working knowledge of ESG frameworks and sustainability ratings.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strategic thinker with a strong understanding of customer service, experience, and operations aiming to enhance customer satisfaction.
- Experience in coordinating cross-functional teams and managing audit and certification processes for management systems.
- Comfortable working with senior stakeholders and managing relationships with diverse partners while supporting business performance monitoring.