Senior Technical Consultant
Razorpay (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 10–20 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as the primary technical support contact, resolving complex product and API issues for banks and merchants using Razorpay's product suite.
- Diagnose, communicate, and coordinate resolution of technical problems with internal teams and external stakeholders, including CXOs and technical teams.
- Manage issue tracking through CRM (FreshDesk) and Jira; provide timely updates and collaborate across teams to close incidents, including on-site visits if required.
Minimum Requirements
- 3+ years of experience in technical support, data analytics, or similar domain.
- B.Tech/M.Tech in CS/IT or equivalent from a reputed college.
- Proficient with API technologies (REST, SOAP, GraphQL), complex SQL queries, frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
- Work Experience Required: 3+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in troubleshooting complex API and integration challenges within fintech or payment gateway domains.
- Comfortable working directly with CXOs and technical teams to explain technical solutions and drive problem resolution.
- Capable of multitasking across multiple products and processes, demonstrating strong analytical and problem-solving skills with minimal dependency.