Business Operations - General Manager - CST Travel
Paytm (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 2h ago
Reach people at Paytm
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Paytm you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead Paytm Travel vertical's operational strategy including business analytics, CRM workflows, and AI automation to scale operations and optimize ROI.
- Architect and manage data analytics dashboards (MetaQL, Superset) and standardize executive reporting to track and improve operational KPIs and business health.
- Drive enterprise-scale CRM migration, workflow automation, and AI-driven agent assist solutions to enhance customer experience and frontline productivity.
Minimum Requirements
- 10–14+ years' experience in Business Operations, Operational Analytics, or CRM/AI Transformations in Tech, E-commerce, preferably Travel sector.
- Graduate/Post-Graduate degree in Engineering, Data Analytics, Operations Management, or Business Administration; MBA preferred.
- Proficiency in Superset, MetaQL/SQL, CRM architectures, event-driven automation, data governance.
- Experience with conversational AI platforms, system prompt engineering, LLM implementation, or Agent-Assist tools in high-volume operations.
Ideal Candidate Profile
- Strategic leader with strong cross-functional team and vendor management experience in fast-paced, tech-driven environments.
- Hands-on technical operator comfortable with advanced analytics, CRM systems, and AI automation integration.
- Experienced in driving large-scale CRM transformations and deploying conversational AI in customer-facing operational workflows.