Operations Executive - Thane, Airoli and Bhandup
Rentokil Initial (company site, opens in a new tab)MaharashtraOn-siteDirect career pageEst. 2.5–5 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own operational management of assigned service areas including ensuring availability and qualification of pest control technicians.
- Conduct regular service quality activities including training, audits, and customer complaint resolution to improve service delivery and technician performance.
- Manage materials, equipment maintenance, and operational compliance to meet branch KPIs related to service productivity, cost control, and safety standards.
Minimum Requirements
- Minimum qualification: B.Sc. in Chemistry, Zoology, or Agriculture.
- Experience in pest management operations or service industry is desirable but not mandatory.
- Proficiency in computer applications including Excel, Word, PowerPoint and company-specific systems like iCABS, STP, iAuditor, etc.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in field operations management with focus on service quality and compliance within pest control or related service sectors.
- Strong analytical and problem-solving skills enabling effective training and complaint analysis to reduce service issues.
- Able to manage multiple operational aspects including technician coaching, inventory controls, and coordination across teams to improve branch efficiency and customer satisfaction.