Senior IT Support Engineer
Bluevine (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve advanced L2/L3 technical escalations across macOS, Windows, network, and SaaS environments.
- Administer and optimize device management platforms (Jamf Pro, Microsoft Intune) and lead strategic local/global IT projects like infrastructure upgrades and security rollouts.
- Develop automation scripts for IT operations and mentor junior IT support team members while ensuring high security standards and scalability of IT infrastructure.
Minimum Requirements
- 5+ years enterprise IT support or system administration experience, preferably in high-growth tech or global product companies.
- Advanced administration expertise in macOS and Windows including troubleshooting, deployments, and security configurations.
- Proven hands-on experience with MDM solutions Jamf Pro and Microsoft Intune.
- Work Location: Hybrid model; specifics determined by location and discipline.
Ideal Candidate Profile
- Experienced operating in distributed global teams supporting multiple office environments and time zones.
- Strong strategic focus on security compliance including endpoint protection and SOC2 standards.
- Effective communicator capable of articulating complex technical concepts to both technical and non-technical stakeholders.