Production Support Analyst
Ameriprise Financial (company site, opens in a new tab)1.5–3.5 yrsNoidaOn-siteDirect career pageEst. 6–11 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational success of business-critical applications by managing day-to-day batch processing and resolving high priority (P1/P2) incidents promptly.
- Handle minor enhancements, perform code reviews, and manage planned/unplanned application outages with a focus on performance and maintenance.
- Provide end-to-end production support by analyzing incidents, deriving root causes, and minimizing business impact in a distributed systems environment.
Minimum Requirements
- 1.5 - 3.5 years of experience as Automation Specialist or equivalent.
- Mandatory skills: Automation using Python/PowerShell; CICD tools like Bitbucket, Ansible, Jenkins, Artifactory; AWS services including EC2, VPC, IAM, CloudWatch, S3, CloudFormation; SQL scripting; Windows OS knowledge including Registry Editor, Group Policies, Server Roles.
- Location requirement: Noida; Working hours: 4:45 PM - 1:15 AM IST with weekend rotational shifts.
- Work Experience Required: 1.5 - 3.5 years in automation and technical operations support.
Ideal Candidate Profile
- Experienced in automation and production support with a strong command over scripting and cloud technologies (AWS).
- Capable of dynamic incident management including high priority issue resolution and handling complex application environments (preferably Windows).
- Demonstrates leadership by collaborating effectively with business users to translate requirements into technical solutions and driving issue resolution end-to-end.