Facility Manager - Soft
JLL (company site, opens in a new tab)10+ yrsChennaiOn-siteDirect career pageEst. 15–28 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage all soft service operations including workplace experience, hospitality, housekeeping, reception, food services, transportation coordination, and vendor management onsite at Chennai.
- Lead a team to deliver a safe, comfortable, and productive employee experience while maintaining operational excellence, cost efficiency, and service quality standards with measurable SLAs and KPIs.
- Interface with employees, leadership, business stakeholders, and service providers to enhance employee satisfaction, workplace engagement, and overall organizational culture.
Minimum Requirements
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management or related field.
- 10+ years experience in Facilities Management, Workplace Experience, Hospitality Operations, Corporate Real Estate, or related environments.
- 3-5 years of leadership experience managing large-scale soft services operations in corporate offices, IT campuses, GCCs, or multinational organizations.
- Location: Chennai, India (Onsite)
Ideal Candidate Profile
- Experienced hospitality-driven leader with strong expertise in workplace hospitality and soft service management in corporate or multinational environments.
- Proven ability to manage vendor relationships, enforce SLAs/KPIs, and lead teams to achieve service excellence in a fast-paced workplace setting.
- Skilled in stakeholder management, employee engagement initiatives, and driving continuous improvement in workplace experience metrics.