Asst Manager - Soft Services
JLL (company site, opens in a new tab)6+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee and manage soft services operations including housekeeping, security, landscaping, waste management, reception, catering, and employee support at a corporate facility in Chennai.
- Monitor vendor and service provider performance against SLAs and KPIs, conduct service quality reviews, and implement corrective actions.
- Ensure compliance with health, safety, environmental standards and maintain high workplace experience standards through audits and stakeholder coordination.
Minimum Requirements
- Bachelor's degree in Hotel Management, Facility Management, Business Administration, Hospitality Management, or related discipline.
- 6+ years of experience in Facility Management, Workplace Services, Hospitality Operations, Corporate Real Estate, or Soft Services Management.
- Experience managing third-party vendors and workplace services particularly in corporate or IT/ITES environments preferred.
- Location: On-site Chennai; Proficiency with Microsoft Office; CAFM or facility management systems experience desirable.
Ideal Candidate Profile
- Experienced hospitality-focused facilities professional with proven ability to drive service excellence and positive employee experience.
- Strong skills in vendor management, compliance adherence, and operational coordination within corporate workplace environments.
- Capable of managing multiple priorities in fast-paced settings, with solid communication and stakeholder management abilities.