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Salesforce Support Engineer - Industries & Revenue Cloud
Salesforce, Inc. (company site, opens in a new tab)2–6 yrsHyderabadOn-siteDirect career pageEst. 14–26 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide expert-level technical support for Salesforce Industries and Revenue Cloud products, handling critical escalations and ensuring high customer satisfaction (CSAT).
- Collaborate closely with cross-functional teams and product groups to resolve complex technical issues and deliver quality investigations.
- Create and maintain technical knowledge base materials, assist third-party developers in troubleshooting Salesforce API integrations, and contribute sample code and client libraries.
Minimum Requirements
- Bachelors or Masters in Computer Science, Information Systems, or Information Technology.
- 2 to 6 years of Salesforce engineering/programming experience, with minimum 2 years hands-on in Industries or Revenue Cloud products (e.g., CME, CPQ, HINS, OmniStudio, SF CPQ, Pricing, Billing).
- Mandatory certifications: Any Industry or Revenue Cloud Certification, Salesforce Certified Platform Administrator, and Platform Developer.
- Willingness to work 5 days a week including mandatory non-rotating AMER shifts (EST and PST) with weekend rotations and possible shift changes based on business needs.
Ideal Candidate Profile
- Demonstrated experience working in high-pressure, client-focused global support environments with critical escalation management capabilities.
- Strong technical proficiency in Salesforce core development skills including LWC, Apex, Salesforce APIs, and experience with web technologies (JSON, XML, SOAP, REST).
- Ability to coordinate well with multiple internal teams and build rapport with product groups to ensure thorough resolution of technical issues.