Payments Associate
Entain India (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 3–6 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary contact for customer, internal team, and Payment Service Provider inquiries related to payments.
- Process withdrawal requests and ensure successful, timely payments to processing centers and e-wallets as per SOPs.
- Monitor, reconcile, and resolve failed payments, disputes, and chargebacks, collaborating cross-functionally to prevent losses and improve processes.
Minimum Requirements
- Graduate degree required.
- Proficient in Microsoft Office tools.
- Fluent in English (oral and written).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling payment processing, reconciliation, and dispute management.
- Has strong problem-solving and analytical skills with the ability to manage escalations and resolve issues end-to-end.
- Capable of working flexible shifts and adapting to changing environments while maintaining customer focus and communication clarity.