Senior Technical Program Manager
Mastercard (company site, opens in a new tab)5+ yrsPuneOn-siteDirect career pageEst. 25–40 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs including issue resolution and onboarding.
- Manage Jira Cloud onboarding processes such as license validation, test case migration, and user provisioning.
- Coordinate with engineering, product, and vendors to maintain Jira Cloud operational excellence, troubleshoot configuration and integration issues, and support schema and migration updates.
Minimum Requirements
- 5+ years of experience in technical program management, preferably in enterprise software or Agile environments.
- Strong proficiency with Jira Cloud, Aha!, Rally, and Atlassian tools ecosystem.
- Experience with enterprise migration programs, CRQ planning and execution, dependency tracking, and familiarity with CAB processes.
- Work Experience Required: 5+ years technical program management; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
- Experienced in supporting and managing enterprise software deployment and integrations, especially within Agile frameworks.
- Skilled in stakeholder and vendor management in a global environment with strong communication abilities.
- Analytically proficient with tools like Domo, EazyBI, and Confluence to monitor, report, and document program health and issues.