Global Service Delivery Manager
Travelex (company site, opens in a new tab)KarnatakaOn-siteDirect career pageEst. 25–40 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and integrate Local EUC and EUC Services globally, ensuring responsive, secure, and consistent onsite and third-line endpoint support across corporate, retail, and operational sites.
- Own operational governance including endpoint lifecycle, asset management, compliance, service KPIs, incident escalation, and service quality improvement.
- Collaborate with multiple internal and external stakeholders to maintain technology readiness, adherence to standards, security compliance, and lead transformation initiatives such as automation and ITSM upgrades.
Minimum Requirements
- Significant experience leading Local EUC, deskside support, or workplace technology support in a complex multi-site, global, multi-vendor environment.
- Proven capability managing geographically distributed teams across multiple countries/regions/time zones.
- Bachelor’s degree in IT, Computer Science, Engineering, or related field; ITIL certification strongly preferred.
- Strong technical knowledge of Microsoft 365, Windows/MacOS, MDM, endpoint lifecycle management, OS hardening, patching, software deployment, and ITIL-aligned service management processes.
Ideal Candidate Profile
- Experienced leader able to drive standardization and operational discipline in complex, matrixed global environments involving retail and operational site technology.
- Operator who effectively manages cross-functional stakeholder relationships at senior levels, balancing speed with security and governance in business-critical service environments.
- Strategic thinker who uses data-driven insights to improve service quality, cost efficiency, and resilience while leading continuous improvement and technological transformation initiatives.