Merchant Ops - Noida - Senior Associate
Paytm Payments Services Limited (Paytm Payments) (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 5–8.5 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve payment disputes including chargebacks and unauthorized transaction claims following defined SLAs and turnaround times.
- Investigate transaction issues by reviewing details and coordinating with banks, merchants, and various internal teams to ensure accurate dispute resolution.
- Maintain records and prepare MIS reports to monitor operational performance and support ongoing process improvements to reduce dispute volumes.
Minimum Requirements
- Graduate degree in any discipline; commerce, finance, or banking background preferred but not mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
- Experience with payment dispute resolution, transaction investigation, or chargeback operations beneficial but not explicitly stated.
- No explicit mention of notice period or location constraints beyond job location in Noida.
Ideal Candidate Profile
- Detail-oriented individual experienced or comfortable working in payment operations or financial services related to digital transactions.
- Capable of coordinating across multiple teams and external partners such as banks and merchants to drive issue resolution.
- Analytical mindset with ability to track and report operational metrics and identify process improvement opportunities.