Merchant Ops - Associate - Noida
Paytm Payments Services Limited (Paytm Payments) (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 3.5–6 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve digital payment chargeback cases and disputes.
- Investigate transaction discrepancies, coordinate with banks and internal stakeholders, and submit evidence for dispute resolution within SLAs.
- Maintain accurate records and generate regular MIS reports to track operational performance and support process improvement.
Minimum Requirements
- Graduate in any discipline; commerce, finance, or banking background preferred.
- Experience Required: Not explicitly mentioned in the JD.
- Must be detail-oriented and capable of handling payment disputes and chargebacks.
- Location: Noida (implied, not explicitly stated as mandatory).
Ideal Candidate Profile
- Experience or understanding of digital payments, chargebacks, and payment-related investigations.
- Ability to coordinate cross-functionally with banks, merchants, risk, finance, and support teams for dispute resolution.
- Comfortable working within defined SLAs and process-driven environments.