VRM - Associate - MHD
Paytm Payments Services Limited (Paytm Payments) (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 4–8 LPA
Posted 5d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow relationships with large enterprise clients to drive business growth and satisfaction.
- Serve as primary escalation point for client issues, ensuring timely resolution and custom solution delivery.
- Lead cross-functional teams and collaborate across sales, technical, and merchant service units to optimize client experience.
Minimum Requirements
- Bachelor’s degree required; domain-specific expertise is advantageous.
- Experience in account management, sales, or customer success for enterprise clients is expected.
- Proficiency with CRM tools, virtual communication platforms, and MS Office is preferred.
- Willingness to work rotational day shifts with weekly rotational off.
Ideal Candidate Profile
- Operational focus on client retention and satisfaction within enterprise-level account management.
- Ability to lead cross-functional teams and drive strategic initiatives for business growth.
- Experienced in remote client engagement using CRM and virtual platforms, with problem-solving skills to address complex client issues.