area collection manager east - recovery
CRED (company site, opens in a new tab)On-siteDirect career pageEst. 10–18 LPA
Posted 6d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage collection operations for a defined state/region ensuring adherence to collection processes and achievement of recovery targets.
- Lead, train, and manage a team of Collection Managers to drive effective collections and meet resolution/normalization rates or Rate of Recovery (ROR).
- Oversee external collection agencies, monitor their performance, ensure compliance with organizational standards, and enforce governance and compliance policies.
Minimum Requirements
- Experience managing collections in the specific region/state assigned.
- Knowledge of local language and understanding of the local customer profile including risk-challenging pin codes.
- Familiarity with local collection agencies and ability to drive agency performance.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in regional/state-level collections with an understanding of local market and customer risk profiles.
- Capable of managing and improving performance of both internal teams and external collection agencies.
- Strong understanding of key collection metrics such as resolution rates, flow rates, bounce rates, ROR, and NC/Skip ratios.