Walk-In Drive - Travel Operations (B2B, Corporate, & Marine) - 24th Oct
Trip Jack Private Limited (TripJack) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 2.4–4.5 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end processing of international and domestic air ticket refunds, including issuance, reissuance, cancellations, schedule changes, and airline disruptions.
- Coordinate with airlines, consolidators, and GDS teams to obtain refund approvals and provide timely updates, ensuring adherence to airline policies and company SOPs.
- Maintain documentation, track pending refunds, provide agents with clear refund status updates, and produce MIS reports for refund cases and turnaround time monitoring.
Minimum Requirements
- Experience with international and domestic air ticketing and refund processes is mandatory.
- Proficiency in GDS systems such as Amadeus, Galileo, or Sabre is required.
- Familiarity with B2B travel platforms like TripJack, TBO, or similar OTA systems is essential.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling complex airline ticketing tasks involving multiple stakeholders such as airlines, consolidators, and GDS providers, indicating strong coordination capabilities.
- Detail-oriented with proven ability to track and manage refund processes and associated documentation rigorously.
- Comfortable working in a B2B travel operations environment, familiar with travel agent interactions and airline compliance requirements.